From time-to-time parents or others seek to provide feedback, raise a concern or make a complaint with a Catholic school or the Catholic Education Office. This process is an opportunity through which school communities can strengthen relationships and work toward continuous improvement in the delivery of our services.
Please note that neither the Minister for Education nor the Department for Education has any power to directly intervene in concerns relating to the operations of a Catholic school in South Australia.
If you have feedback, concerns or a complaint, in the first instance, please make contact with your child’s teacher and/or the school Principal. The school, in most circumstances, is in the best position to receive your feedback or to understand your concerns and work with you to resolve any complaint.
If following your discussion with the school your concerns or complaint have not been resolved, you can contact the Catholic Education Office.
If there is a particular reason you feel unable to approach the school Principal, Catholic Education Office staff can discuss this with you.
Please provide sufficient detail, including your name, daytime contact number and email address, the school your child attends and, if relevant, your child’s name as well as relevant information relating to your concern or complaint and the resolution you are seeking. When we receive your correspondence, we will discern the most appropriate person or section to consider the matter you have raised, which may include referring it to the school Principal or a Senior Consultant in this office. For separately governed schools, we will refer the matter back to the school or governing authority as appropriate.
Intake Officer
c/- People, Leadership and Culture
Catholic Education Office
PO Box 179 TORRENSVILLE PLAZA SA 5031
On receipt of your correspondence we will endeavour to respond to your initial contact with us within three working days.
The South Australian Commission for Catholic Schools has a Complaint Response and Resolution Procedure that explains the measures available to respond and resolve complaints from staff, students, their families and the public.
